About The Fitbit Gal

F.A.Q.

Fitface Questions

This page will answer all the most frequently asked questions regarding Fitface and my watch faces.  If these do not help you can contact me through this page, or through my facebook page.

1.) Trouble with the watch face loading.

A - Sometimes the Fitbit system can terminate the connection between your phone and your watch after 15 seconds while a transfer is running. This obviously blocks the current transfer and the retry button will only relaunch the connection for 15 seconds.  You can keep the connection open longer by trying the procedure below (you can do it while the settings page is open.

*  On your watch, swipe up to open the Fitbit's Today app.
*  Wait 5-10 seconds.
*   Swipe down to return to the clock face.
*   Try again to transfer the design.

You can view a video of this by pointing your browser to: https://youtu.be/mWom94j1HNI

​If the previous solution didn't work, you should reboot your phone and your watch.

To restart your watch
* Hold the button on the left of your fitbit for about 15 seconds. It should restart.
* The Fitbit logo will flash and the watch will start. 

* Alternatively, you may swipe to the left and keep swiping left until you see settings.
* Tap this and scroll down and tap "About".
*  Swipe down to "Shut Down". It will ask you to confirm. Tap yes.
* Once it is shut off wait about 20 seconds.
*  Then push the left button on your watch and it should boot up with the Fitbit logo and start up. 

If that didn't help, you can try clearing the cache.

* To clear the cache simply open your Fitbit App.
* Then find your avatar picture and tap it. *Then click on your Versa, and go into clock faces and select Fitface under clock faces. 
* Tap on settings, and then tap “ Troubleshooting”. 
*Tap on “My Watch Feels Slow”.
*Further down it will say “ Clear the Cache.” Tap that. 

Your watch should vibrate. It may take a minute or so. It will load the generic Fitface clock face.  Then try reloading the watch face.


2.) The watch face is not loading correctly and has missing items.

A - There is a known Fitbit bug that is affecting certain Versa watches and not others in regard to loading certain watch faces. Why this is happening we do not know. However Fitbit is aware of this issue and currently working on it. There is no fix for that issue at the current time.

However, some people have had success with doing a factory reset, and these issues go away.  A factory reset will not erase your fitness data if you sync your watch first.  However, you will have to set up your fitbit to your phone again.  You will have to reinstall all the apps you had originally.  Also, any music you may have had on your fitbit will need to be reloaded as well. But all your data will be there and most of the settings.

You can try doing this if you wish.  I’ve had to do this actually and it did fix all my issues. Otherwise waiting for a fix is the only solution.

3.)  The weather is not updating or incorrect.

A- The weather is automatically updated every hour if the current design needs it. If the displayed weather information seems not correct, please follow the setup procedure to configure your phone correctly. To find this information please visit https://docs.fitface.xyz/faq/weather. 

If you have all of this information set correctly and it still is not correct, the weather information is obtained from Open Weather. Occasionally they will have the wrong information such as it may show it's raining when it's sunny. That issue is on their end, and you will have to contact them to let them know this information is wrong. This is not an issue with the Fitface clock app or the watch face, and we can not fix the issue from our end. The watch face is merely obtaining this information from open weather, and they must fix it.

4.)   I don't see a watch face I'm looking for in the Fitbit Gallery.

A. - You need to install the free generic FitFace clock face.
It is a unique clock face that permits to manage and install all your FitFace purchases (and the free designs from FitFace too) and you will not have to unlock every face when you swap them.

The clockface can be found here: 
https://gallery.fitbit.com/details/0799c9f7-8aa4-4795-9af2-8f8087654321

Install it, open the settings page, enter your FitFace login and you will find all your collection.
The detailed procedure to use it is here: https://docs.fitface.xyz/user/getstarted

With this installer, you just login once and you'll never have to unlock anything after.

Please note that there are more than 5000 designs on Fitface and we can't push them all in the Fitbit gallery. Only a few are available in the Fitbit gallery.

But you can access all your purchases, the free ones, the demo from the Fitface installer.

Follow the detailed procedure here

5.) ​Your fitbit is still showing a code when you already paid.

You just need to unlock the clock face. Basically open the Fitbit application, go to clock face settings and enter your Fitface login/password.
Follow the detailed simple steps here.
TIP:  You don't want to unlock every time you swap between your clock faces, use our free generic clock face. It is a unique clock face that permits to manage and install all your FitFace purchases (and the free designs from FitFace too)No more unlock needed. You just login once and your done.
Follow the detailed procedure here

6.)  I already purchased? Do I need to pay again?

Unfortunately Fitbit does not always allow Fitface to recognize you again after (re)installing a clock face, so their system might think you are a new customer when that happens, and might ask you to pay again. You can't buy the same design twice. Their system will prevent it.
When you uninstall/reinstall a clock face, the Fitbit OS doesn't permit to store your previous payment status and we think you are a new user.

But you can unlock your clock face again easily. Just go the the clock face settings and enter your FitFace credentials.
More details here

7.)  I see a code on my watch. Why?

You see this message because you are using a paid design and the trial has expired. If you want to continue, you'll have to buy it. Or just install another clock face from FitFace or the Fitbit gallery. More details here

8.)  None of your watch faces will transfer to the watch. Keeps telling you to restart the process, or your watch is sluggish.

With Fitbit after you load so many watch faces the cache gets clogged causing problems with loading faces or causing your watch face to be slow and laggy.  You need to clear the cache to clear it up.  You will not loose any of your watch faces but you will need to reload the face you currently had on your Fitbit.